4800 Energy Cost Complaints

The Pennsylvania House Consumer Affairs Committee last week questioned utility officials and energy experts about the high spikes in consumer electric bills this winter, caused primarily by variable rate electric contracts and the added stress on the electric grid, reports State Rep. Jim Cox (R-129).

Highlighted during the hearing was the need for greater consumer education, as well as the ability to switch suppliers more quickly.

The Pennsylvania Public Utility Commission (PUC) reported nearly 4,800 informal complaints and nearly 9,000 phone calls from consumers. It is currently investigating those complaints and working with consumers and energy suppliers to resolve any other outstanding issues. The committee is working on legislation that would limit rate increases, prohibit cancellation and early termination fees for variable rate contracts, require the posting of current and historic rates on the PA Power Switch website and reduce the amount of time it takes to switch electric generation suppliers, Cox said

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