The Browns of Spokane, Wash., were having money problems so the wife, Lisa, called Comcast to cut the cable TV portion of their service. She was passed to one the company’s infamous “retention specialists” who couldn’t convince her to change her mind. So the specialist changed the name on her bill for what she kept. What had been addressed to her husband, Ricardo Brown, was now to “Asshole Brown”.
She told blogger Chris Elliott that she was never rude during the conversation.
But it gets worse. She visited her local Comcast office and they refused to fix it. She then phoned higher-ups and they refused to fix it.
She then went to Elliott who was dubious of her story until he actually saw the bill. He then contacted Comcast’s public relations department who confirmed Mrs. Brown’s story.
Comcast has agreed to give the Browns a two-year refund.
Any legislator looking to get some nice ink could start a crusade to make it illegal for any communication cancellation to last more than seven minutes.
Asshole Brown, Comcast Horror Story